Service Autopilot is field-service software for lawn, cleaning, snow, landscaping, pest, and pool businesses, with published pricing of $49–$499/mo plus a sign-up fee on every tier — and its automations, client portal, and two-way texting sit on the upper tiers. BY5 puts the portal on the free tier and automation at Pro, with no sign-up fee. Here is an honest side-by-side.
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Published pricing and documented differences — nothing more.
| Service Autopilot | BY5 | |
|---|---|---|
| Published pricing | Startup $49/mo, Pro $199/mo, Pro Plus $499/mo, Elite by quote — each plus a sign-up fee (amount not published). Published pricing is based on annual subscription rates. | Flat plans $0–$299/mo (Free $0 · Solo $39 · Starter $99 · Pro $199 · Premium $299). Free tier included. Every plan includes unlimited crew users — no per-user fees. |
| Adding users | User licenses are counted per tier — Startup includes 1 office + 1 mobile license; Pro Plus 1 + 5; Elite 2 + 8. | Unlimited crew users on every plan, including Free. Admin seats scale with the tier — never a per-user fee. |
| Trades covered | Lawn care, cleaning, snow removal, landscaping, pest control, and pool. | Vertical-specific pricebooks out of the box — carpet & rug cleaning, cleaning, landscaping, pressure washing, pest control, pool service, and construction — priced the way each trade actually bids. |
| Scheduling & dispatch | Scheduling and dispatch from the Startup plan; route optimization and the dispatch calendar start on Pro ($199/mo). | Scheduling & calendar on every plan, including Free. Dispatch board from Starter, route optimization from Pro, AI crew load scoring from Premium. |
| Invoicing & payments | Invoicing and integrated payments from the Startup plan. | Invoicing on every plan, including Free — send an invoice and take online payment (Stripe/Square) from day one. Card-on-file and autopay from Solo. |
| Client portal | The client portal is listed with the Elite tier, marked "Call for Pricing." | Client portal on every plan, including Free — clients see their quotes, invoices, and job status, and pay online. |
| Mobile crew app | The mobile app is included in all plans, with mobile licenses counted per tier. | Mobile crew app with GPS and job photos from Solo — and unlimited crew users on every plan, so a growing crew never raises the software bill. |
| Automations | Automations start on the Pro Plus tier ($499/mo). | Marketing automation and the AI co-pilot are included in the Pro plan ($199/mo) — no separate automation counter to buy up. |
| Review automation | Survey-based ratings collection ("collect 5-star ratings") is shown at the Pro Plus tier. | Post-job review requests with one-tap star ratings built in, plus Google review automation with AI-drafted replies (always operator-approved) from Pro. |
| Support & onboarding | Onboarding & training specialists are listed with the Elite tier. | Concierge setup — we migrate your clients, jobs, and pricebook and configure payments — free when you switch from another tool. Dedicated account manager on the Scale plan. |
Competitor pricing and details are drawn from published pricing pages and public user reviews as of July 2026, and may have changed since — always confirm current pricing with the vendor. BY5 pricing is our published plan catalog.
Moving from Service Autopilot means bringing over your client list, recurring job schedules, and service pricing. With concierge setup we do that migration for you — clients, jobs, and pricing — and configure your services and payments before your first login.
Switching from another tool? Your concierge setup is free.
Yes — landscaping/lawn care and cleaning are both core BY5 verticals, with trade-specific pricebooks, recurring schedules, dispatch, and a crew app. BY5 also covers carpet, pressure washing, pest control, pool service, and construction.
No. There is no sign-up or setup fee on any plan, and there is a free tier. Concierge setup is an optional done-for-you onboarding service — and it is free when you are switching from another tool.
On every plan, including Free — clients see quotes, invoices, and job status and can pay online. On Service Autopilot’s published pricing page the client portal is listed with the Elite tier, marked "Call for Pricing."
On Service Autopilot's published pricing, automations start on the Pro Plus tier at $499/mo. On BY5, marketing automation and the AI co-pilot are included in the Pro plan at $199/mo.
Yes — the concierge setup service imports your existing clients, jobs, and pricebook from your old tool, configures your services and rates, connects payments, and walks your crew through the field app.
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