ServiceMonster is carpet-cleaning-specific software with published pricing of roughly $100–$280/mo on an annual contract. BY5 covers the same carpet and floor-care workflows — room, rug, and square-foot quoting, seasonal rebooking, pickup & delivery — on flat monthly plans with a free tier. Here is an honest side-by-side.
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Published pricing and documented differences — nothing more.
| ServiceMonster | BY5 | |
|---|---|---|
| Published pricing | ~$100–$280/mo, billed on an annual contract. | Flat plans $0–$299/mo (Free $0 · Solo $39 · Starter $99 · Pro $199 · Premium $299). Free tier included. Every plan includes unlimited crew users — no per-user fees. |
| Contract terms | Annual contract. | Monthly plans — no annual contract required, and a free tier to start on. |
| Trades covered | Carpet-cleaning-specific. | Vertical-specific pricebooks out of the box — carpet & rug cleaning, cleaning, landscaping, pressure washing, pest control, pool service, and construction — priced the way each trade actually bids. |
| Scaling past a few trucks | Public user reviews cite app buffering and strain past roughly 3 trucks. | Multi-crew dispatch with live load scoring and route optimization, built for multi-truck operations. |
| White-label | No white-label offering. | White-label branding available on the Scale plan. |
| Scheduling & dispatch | Scheduling and order management included on all plans. | Scheduling & calendar on every plan, including Free. Dispatch board from Starter, route optimization from Pro, AI crew load scoring from Premium. |
| Client portal | Not listed on their published pricing page — check their site for current details. | Client portal on every plan, including Free — clients see their quotes, invoices, and job status, and pay online. |
| Mobile crew app | Mobile app on all plans. Basic includes 1 user license; extra users are $15/mo on Grow and $25/mo on Premier. | Mobile crew app with GPS and job photos from Solo — and unlimited crew users on every plan, so a growing crew never raises the software bill. |
| Review automation | Not listed on their published pricing page. | Post-job review requests with one-tap star ratings built in, plus Google review automation with AI-drafted replies (always operator-approved) from Pro. |
| Inventory & equipment | Inventory control is reserved for the Premier plan. | Inventory from Starter — stock levels, low-stock alerts, and chemical mixing charts with printable QR cards — plus fleet meters, preventive maintenance, and work orders. |
| Support & onboarding | Training and phone support included on all plans. | Concierge setup — we migrate your clients, jobs, and pricebook and configure payments — free when you switch from another tool. Dedicated account manager on the Scale plan. |
Competitor pricing and details are drawn from published pricing pages and public user reviews as of July 2026, and may have changed since — always confirm current pricing with the vendor. BY5 pricing is our published plan catalog.
Moving from ServiceMonster means bringing over your client list, job history, and carpet pricebook. With concierge setup we do that migration for you — clients, jobs, and pricing — and configure your services and payments before your first login.
Switching from another tool? Your concierge setup is free.
BY5 ships a carpet-specific pricebook — steam and hot-water extraction, encapsulation, stain and pet-odor treatment, upholstery, tile & grout, and rug pickup & delivery — priced by room, stair, and square foot. Carpet is one of its core verticals, alongside cleaning, landscaping, pressure washing, pest control, pool service, and construction.
No. Plans are monthly, and there is a free tier with scheduling, invoicing, and a client portal, so you can start without paying anything.
Yes — the concierge setup service imports your existing clients, jobs, and pricebook from your old tool, configures your services and rates, connects payments, and walks your crew through the field app.
Flat monthly plans: Free $0 · Solo $39 · Starter $99 · Pro $199 · Premium $299, plus a custom Scale tier for multi-location and white-label. Every plan includes unlimited crew users.
Comparing other tools?